FREQUENTLY ASKED QUESTIONS

Flexible Spending Accounts (FSA/POP) Section 125

Are my pets covered as eligible dependants?

Can I make a change in my election amount?

Can I scan receipts and upload them for my FSA and HRA account?

Does my daycare provider have to be licensed?

How do I check my account balance?

How do I get my money out of my account?

How does a company fund their FSA?

How long do I have to submit a claim?

Is there a minimum amount in order to submit claims?

My Visa card doesn't work, why?

What can I change based upon my Qualifying Event?

What do I do now that I’ve had a Qualifying Event?

What if I cannot log into my account?

What is a Qualifying Event?

What is covered?

Healthcare Reimbursement Arrangements (HRA)

What is an HRA?

Are my HRA funds available to me anytime?

Can I view my HRA account online?

Does HRC receive any carrier file feeds for claims processing?

How do I contact HR Concepts?

How do I get my deductible or co-insurance paid for by my employer?

How do I pay my provider?

How does a company fund their HRA?

How long does it take to get my money back?

How may I receive my reimbursement?

How often can reimbursements be requested?

How quickly may I be reimbursed for qualified medical expenses?

Is there a deadline for submitting requests?

What happens to my unused HRA funds at the end of the plan year?

What is an eligible health care expense?

What is the maximum reimbursement amount from an HRA?

Where can employees get reimbursement forms?

Commuter Benefit Plans Section 132

No FAQs found.

Healthcare Savings Accounts (HSA)

Are HSA Statements available online?

Do I need to file the 1099 SA and 5498 SA forms they receive with the IRS?

How do I change my investment Information?

How do I find my HSA balance?

How do i find my investment balance?

How do i request a distribution?

How do I transfer funds from one investment to another?

What are some of the advantages of a HSA?

What are the new IRS 2012 HSA Contribution Limits?

Where can I find and update my profile information?

Where can I find HSA forms and resources?

Premium Reimbursement Accounts (PRA)

COBRA Administration

How long do I have to elect Cobra?

When are my premiums due?

Why isn't my health insurance card working?

Dental Reimbursement

Do I have to go to a specific dentist or use a certain network?

How do I get reimbursed for my dental expenses?

How long do I have to submit a claim?

What expenses are covered?

Why didn't my Visa card work?

Mobile Applications (HR Concepts' Mobile Benefits)

Can I setup Text Message Alerts for my Account?

How do I get the mobile App?

How do I setup Text Message Alerts?

What devices are supported by HR Concepts' mobile app?

What functions can the mobile app provide?

What if I don't have an iPhone or an Android mobile device?

Why can't I login to the Mobile App on my iPhone or iPad?

General Questions

How many years have you been in business?

Are you a national Third Party Administrator and/or can you handle employers outside of New England?

Do I need new plan documents each year?

Do we have to wait until the plan year renewal before we change over to HR Concepts or can we do it mid-plan year?

How can I get a quote for the services I am interested in?

How do I send my company’s annual enrollment of the participants’ data?

How do I term or add employees?

How does HR Concepts bill us?

How long does it take to get a plan set up?

Is HR Concepts a full service administrator?

Is there an added fee for the Visa card?

What are the password limitations for logging into my consumer account?

What if I cannot log into my account?

What languages does the HR Concepts language line have available?

Will employees get a new Visa card each year?

How does a broker/partner get paid commissions for their groups?

CONTACT HRC

Customer Care Call Center Hours:

Monday-Friday 8:30am-7:30pm ET

Phone: (603) 647-1147

Fax: (866) 978-7868

Email:

Address: 111 Charles St

Manchester, NH 03101

ASK A QUESTION

LINKS

Resources / Partners

HR Concepts Mobile Benefits

Resources

IIAS Participating Pharmacies

IIAS 90% Merchant List

IIAS Pharmacy and 90% Merchant Store Locator

Healthcare Expense Table

(Contact HRC 1st for Access Code)

Secure Email Account

Qualified Transit Locations

Glossary of Health Coverage

Health Plans

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Rhode Island

Harvard Pilgrim Health Care

Tufts Health Plan

Anthem Blue Cross Blue Shield

Fallon Community Health Plan

Neighborhood Health Plan

Carrier Integration Partners

Blue Cross Blue Shield of Massachusetts

Harvard Pilgrim Health Care

Tufts Health Plan

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